How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 806
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

I have a Zanussi 1301 which has never worked since new when

Resolved Question:

I have a Zanussi 1301 which has never worked since new when it is turned on the 'end' light flashes 11 times, pauses and flashes another 11 times. This sequence continues until tthe electics are turned off. I have had 3 visits from Zanussi engineers and they have been unable to fix it. Before I take on a battle with the supplier to refund my money is there anything you can suggest?
Submitted: 5 months ago.
Category: Appliance
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  JamesI replied 5 months ago.

Right it sounds like the machine has error code 11, which is a filling error.

The fact engineers have been out suggests this could also be a control board failure, since I would have expected the engineers to see error 11, look at the inlet valve test that is working and the hose isn't crushed\kinked.

Providing your sure the inlet hose is letting water to the machine, with the power switched off I would check the machine filter, drain any water which may have found itself inside previously, with the filter left open and a bowl\towel in place to capture any water, set the machine to a rinse programme (10 o'clock position), turn the power on and see if it will start, I would then power it off and try and set it to drain (one click anti clockwise) and see if that make the pump start, which you can see from the hole where the filter sits.

If these tests fail its a control board failure, which is £150 part so you need to get on to Zanussi.

Please let me know if you need anything clarified.

James

Customer: replied 5 months ago.
I do not agree that what you are suggesting the fault is the machine will not start when turned on it flashes the end light 11 times and will not respond to any of the controls for turning the washing cycle on. It just continues to flash 11 times pauses and then flashes 11 times again. the engineers have replaced a couple of partsalready connected with the power supply
Customer: replied 5 months ago.
I think the engneers have already replaced the control board
Expert:  JamesI replied 5 months ago.

Error code 11, 11 flashes I dont believe to be a power fault.

If the washing light flashed 11 times this would signify error code category B, followed by the 1-3 flashes of end would give B1,B2 or B3. Since you state only End is flashing this is a error code category E, followed by 11 flashed of end gives E11.

This may be why the engineers have attended multiple times and not fixed the issue as they are thinking its a category B fault, it may well be where they have replaced the power regulator, cables etc they have disconnected the actuator for the inlet valve and generated another fault, however would have thought you would have noticed if it was flashing 3 times and now flashing 11 times after a visit.

In conclusion I think this is strongly looking like a control board failure, not a power failure, but certainly not something which can be fixed without stripping the unit down and checking all inputs and outputs with a multi-meter.

Customer: replied 5 months ago.
I omitted to mention that the machine is on a Narrow Boat and the 240 volt supply is from the engine via an invertor, this was not a problem with our previous washing machine which was also a Zanussi, but could this have an impact with a newer version?
Expert:  JamesI replied 5 months ago.

Yes this would have a significant impact, most UK washing machines work on 230V but can cope with 240, however it requires a steady voltage and current, most inverters voltages drop as you apply more current so you do not get a smooth AC sine wave, secondly you may find the inverter is not able to provide the required current. The website here explains the difference between mains and inverter AC generated power better than me. I am aware people who are off grid and use solar power have the same problem with a 'modified sine wave inverter', and the solution has always been to chose an old style machine with analogue programmer\timer etc. That said this should have been picked up by the engineers, they have equipment which can monitor the machine when under load and it should show either the voltage has dipped, the sine wave is irregular or insufficient current is provided.

I think you will struggle to get the manufacturer to agree liability if your using a inverter which doenst produce a smooth sine wave, having a look on forums this appears to be a common issue with the more recent washing machine models.

James

Customer: replied 5 months ago.
Thank you, ***** ***** news, still I will try to return the machine for a refund
Expert:  JamesI replied 5 months ago.

Sorry I couldnt offer a quick fix at your end, I would certainly speak to other owners to see what model they use, as it appears to be a trial and error, alternatively its a case of replacing the inverter to give you one with a smooth sine wave but thats a big expense to wash some clothes.

JamesI, Handyman
Category: Appliance
Satisfied Customers: 806
Experience: I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
JamesI and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions