How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 1214
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

My hotpoint BHWMD742 wont turn off

Resolved Question:

hi my hotpoint BHWMD742 wont turn off
Submitted: 9 months ago.
Category: Appliance
Expert:  JamesI replied 9 months ago.

What happens when you hold the power button for 5 seconds, does it beep, any of the indicators flash, or any error code shown on the display?

I would first try powering it off at the wall switch and turn it back on after 5 minutes and see if you can then turn the washer off via the button on the control panel.

Once I have the details about whats shown on the display I can certainly talk you through the steps to diagnosing the fault.

Customer: replied 9 months ago.
held down power button for 5 sec no beep no error code turns back on tried step 2 and it just turns on at anti allergy 60
Expert:  JamesI replied 9 months ago.

Sorry for the delay in responding, so the machine is showing signs of life\ower, its just you cant select a program other than anti allergy 60?

Can you advise what is shown on the display\control panel, and if any lights are flashing?

Customer: replied 9 months ago.
No the machine won't turn off and stay off when it turns back on its allways anti allergy 60 other than that it works fine
Expert:  JamesI replied 9 months ago.

So you push the standby button and it goes off, and it imminently comes back on, or does it come on minutes\house later by itself?

Customer: replied 9 months ago.
With in 2 to 3 mins
Expert:  JamesI replied 9 months ago.

This sounds like a control panel failure, which is around £50 to replace.

I would suggest you arrange for an on site engineer to double check this, but I believe the button is shorting out and causing the machine to come back online.

If you provide your postcode I can recommend a suitable engineer to come to site.

Customer: replied 9 months ago.
My po code is ch48le
Expert:  JamesI replied 9 months ago.

I have spoken to a colleague who has used an engineer called Chris a few times for washer repairs in your area, he comes highly recommended and doesnt charge a call out fee.

Chris can be contact on 0151(###) ###-####or 0774 316 197, if he thinks its uneconomical to repair he will tell you, so you are in safe hands.

If you need anything else please let me know

James

JamesI, Handyman
Category: Appliance
Satisfied Customers: 1214
Experience: I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
JamesI and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions