Hi here is a long link to a video showing how to un jam your infuser:
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great week!
Hi yes you can send pics here ;-)
Did the clip break?
OR the carrier itself?
I will see who has that brew unit for you for a good price.
Hi Lynn, Please call this # it is the local supplier for your machine.
: 0844(###) ###-####
They may also sell just the part you need without needing the whole brew unit!
Let me know how it goes with them.
Hi Lynn, Just tell them the problem, they will let you know what you can buy short of having to replace the entire brew unit. i looked at it online and it looks like they do sell these parts seperatly, at least they did.