Hi thank you for that information.
This one may need a new door lock mechanism, easy to replace.
But, if it also wouldn't drain. You need the drain pump as well.
Both parts are easy to replace, I will help you with that all the way through.
As for the door lock, the only way to get it open now is to force it open. You will break the door catch as well, but you can get a new one and its recommended because the door did jam closed.
Its not expensive anyway lol.
Make sure the unit is unplugged before doing anything to it.
The best place to get a new drain pump, and complete door lock mechanism is: http://www.ransomspares.co.uk/
I would call them to place this order, as they dont list all the parts online and also if you call, they will ship those parts out today ;-)
Pleas call Ransom Spares: 0844(###) ###-####a href="http://www.ransomspares.co.uk/" target="_blank">Home » Parts » Brands » Hotpoint
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great week!