How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9134
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

John Lewis Dryer JLTDH15 Type: P542867, Product No 916 096

Customer Question

John Lewis Dryer JLTDH15 Type: P542867, Product No 916 096 804 00. Serial No 15135530
has power to switch, but no leds & LCD. Hence no error codes for you. Have detailed resistances and voltages taken so far which I can email you if required. NTC, door switch, float switch, Interior Light, conductive sense, motors all appear to be ok.
Control board is a : 03 . CPC E2 94V-0 1/2 261. Motor CB is Electrolux Assembly code###-##-####
Submitted: 3 months ago.
Category: Appliance
Expert:  Michael replied 3 months ago.

Hi, Im sorry to hear that. Do you get any signs of life from the main control board (console)?

Also how old is your dryer?

Thank you

Tech Michael

Customer: replied 3 months ago.
No signs of life from the main control board (console)? 4 years old dryer?
Expert:  Michael replied 3 months ago.

Thank you for that.

Unfortunately there is only one main fuse its near where the power enters the machine.

If that checks good, then in this case a failed main control board is to blame. There were a few of these on this model over this year that I personally dealt with.

The only way to fix this is by replacing that board.

Its easy to do and the best place for that part is: http://www.espares.co.uk/browse/at1088ma1650/tumble-dryers/john-lewis

I would call them to order this part, tell them you want one with a pre programmed PROM IC ;-)

Please call: espares: 0844 9777 888

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great week!

Sincerely

Tech Michael

Customer: replied 3 months ago.
Are you talking about the Plug fuse ?, because I have power to the machine switch see below:
Arrow From Left Wire Plug off pcb Plug On
Position Plug No Pin Colour Connected Too the: Ω's Volts Operation
B J1 1 Blue NTC Sensor Ω's @25.7 ˚C 4.81 kΩ ↓ 138.4mV ok
J1 2 Blue NTC Sensor Ω's @24.4 ˚C 4.92 kΩ ↑ 138.3mV ok
J1 3 Blue Float Switch Closed 0.4 Ω ↓ 137.mV ok
J1 4 Blue Float Switch Open ꝏ Ω ↑ 136.8mV ok
A J4 1 Blue Motor Control Board ( Ω wrt pin3) ꝏ Ω ↓ 1.6 V
J4 2 Blue Motor Control Board ( Ω wrt pin3) 6.82kΩ 141.2 mV mV floating
J4 3 Blue Motor Control Board ↑↓ 144.6 mV mV floating
J4 4 Blue Motor Control Board ( Ω wrt pin3) 0.939MΩ 139.8.8 mV mV floating
J4 5 Blue Motor Control Board ( Ω wrt pin3) ꝏ Ω 136.8 mV mV floating
J5 1 White LCD Front Panel mV floating
J5 2 White LCD Front Panel mV floating
J5 3 White LCD Front Panel mV floating
J5 4 White LCD Front Panel mV floating
J5 5 White LCD Front Panel mV floating
J5 6 White LCD Front Panel mV floating
J5 7 White LCD Front Panel mV floating
J5 8 White LCD Front Panel mV floating
H J6 1 White Drum Interier light 0.62 kΩ↓ 246.5 V OK
J6 2 White Drum Interier light ↑ 246.3 V OK
G J7 1 Grey Compressor + Fan Motor + ↓ 7.2 Ω 243.3 V OK
J7 2 Grey Compresser ↑ ↓ 243.1 V OK
J7 3 Orange Fan Motor 0.607kΩ↑ 242.8 V
F J8 1 Pink Door Latch Microswitch (open) ꝏ Ω ↓ 243.6 V OK
J8 2 Pink Door Latch Microswitch (closed) 0.2Ω ↑ 243.0 V OK
D J9 1 Orange condensate pump 0.767 kΩ↓ 244.2 V OK
J9 2 Orange condensate pump ↑ 244.0 V OK
C J10 1 White Motor Control Board (Ω cable only) 1.4 Ω 244.5 V
J10 2 White Drum Motor (Ω cable only) 0.3 Ω ↓ 244.3 V
J10 3 White Drum Motor (Ω cable only) ↑ 0.612 V
J J12 1 Blue Drum Conductive Sense Brush (dry) ꝏ Ω ↓ OK
2 Blue Earth (wet) 260 kΩ↑ OK
E J13 1 Pink Motor Control Board (Ω cable only) 1.5 Ω 133.9 mV OK
I U7 1 Pink AC Mains In ~ 0.675 MΩ↓ 249.6 V. with
2 Pink AC Mains In ~ ↑ 249.5 V. Suppressor
Only DC stabilised/DC on board= 0.6m V at TRSB1. Drum motor windings 1&2 20.6 Ω / Drum motor windings
3&2 20.8 Ω. Capacitor 249.3 Volts (Holds), 14.99 µF/ ESR=0.14Ω/V loss=0.0X @ 9.3V tester. .Have no idea how this
board is configured so no test points etc. Tried to start error codes by pressing and holding Start and Time together.
Motor control Board Electrolux Assembly code###-##-#### Part No(###) ###-####
Customer: replied 3 months ago.
Sorry all the formatting has gone to pot.
Expert:  Michael replied 3 months ago.

Hi, Please explain is there power to the main control board?

There should be direct power from the cord, make sure there is no fuse in the plug, or a fusible link anywhere in the main wire.

If thats all good, then for sure the board has failed ;-(

Sincerely

Tech Michael

Customer: replied 3 months ago.
there is power to the main board, when switched to position 1, this does not light any LED's or the LCD. So as we suspect its the main control board.
Expert:  Michael replied 3 months ago.

Hi Yep, unfortunately.

But you did great with all the testing!

Please rate kindly at this time so I can stick with you. I doubt you will have any trouble but once you rate you will have access to me for 30 days, in case you need me ;-)

Thank you

Sincerely

Tech Michael

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions