Thank you Karen,
I have contacted Hotpoint Services UK on your behalf.
It seems that when we get in touch with them they move much quicker lol!
They dont want bad publicity ;-)
They said they are extremely busy but the service girl was very understanding about your situation.
She said she will bump your service by date to 2 weeks from today! Yay!
She said they have your phone # and will be calling you before that time.
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great day Karen, I understand I raised 5 children lol!