How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16343
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel is online now

S20BRSS31-A/G HAS LOST POWER, BUT FRONT PANEL HAS SOME DOTS

Resolved Question:

S20BRSS31-A/G HAS LOST POWER, BUT FRONT PANEL HAS SOME GREEN DOTS SHOWING
Submitted: 1 year ago.
Category: Appliance
Expert:  Daniel replied 1 year ago.

Hi

Are you getting any clicking noises from the back of the appliance or anything like that?

Also i assume you have tried the power button on the front control panel to see if it comes back on?

Regards

Customer: replied 1 year ago.
A single click when power is turned back on. Yes, I have tried the power button
Customer: replied 1 year ago.
Are you still there?
Expert:  Daniel replied 1 year ago.

Ok if you have tried the power button on the front but nothing is comming on then it will be the main control board at the back at fault.

If you pull the appliance out and remove the metal panel at the bottom you will see the main control board on the far right hand side. This is the board that you need to replace and that should cure the fault from there.

Its quite a common fault on these whirlpool side by sides as ive replaced loads of them. But the odd time it has turned out to be the front control board itself. As theres no way of testing a control board its a case of replacing it. But for the fault you have 8 times out of 10 its the main control board at the back that causes this fault.

If you need anymore info just get back to me.

Expert:  Daniel replied 1 year ago.

Are you still there?

Is there anything else i can help you with on this?

Daniel and other Appliance Specialists are ready to help you