Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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May I have the Full model # of your freezer so I can assist you properly?
Also how old is your freezer approximately?
Thank you for that information. Sorry for the delay.
This problem is caused by a defrost component failing.
It could be one of three parts, either the defrost timer, heater or the Bi-metal sensor clipped to the cooling coils behind the rear wall inside the freezer.
Is there considerable ice on the rear wall inside the freezer section?
Hi, yes thats what I suspected.
Whats likley happening could be a bad door seal, or one of the defrost components. I woudl tell your engineer to check the Bi-Metal sensor and the defrost heater with an OHM meter. More than likley it is one of these two parts causing this issue.
Neither part is very expensive, I usually replace both when i do a job like this so I am sure the issue is solved and the fridge wont need repairs again like that for a long time;-)
Please remember to rate my service kindly at this time So I can remain with you and please write me back when you have had it repaired so I know for sure what was the issue and that your fridge is working as it should;-)
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Thank you again. Sincerely
Thank you Sue, and all my best!