Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.If you are new to the site, this is briefly how it works:1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.2. I will give you the best possible Answer for your problem without the ability of actually being present with you.The better you describe the problem, the quicker I can help ;-)3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)I am only credited for my time and expertise if you rate kindly.
May I have the full model # of your washer?
Aslo how old is your washer?
Thank youTech Michael
Thanks for that information.
What happens when you do turn power off at the mains or unplug it for 30 full minutes as I recommend you try so I can narrow the fault condition to a specific component?
Please let me know, if after you do that, if you need to turn it on for the error to appear, or if its only after you turn it on that you get the error?
Thank you for that as well.
When you start the washer, can you tell what cycle its in when you get this fault?
Also does the motor run at all, to move the clothes?
Thank you for all that info.
Usually on this one when that happens the motor is the fault. I know this because I fix so many.
To repair this one you will need a new motor.
Its easy to fit with juts a few basic hand tools if you are a little handy.
I will help as best I can.
The best place to get a replacement motor is: http://www.espares.co.uk/
I would call them to order this motor. Please call espares: 0844 9777 888
I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
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Thank you and have a great day!