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On this one you may have a defrost component failure. But its too soon to be sure.
The reason for the problem you are having is that this one needs a complete defrost with the power turned off to your fridge / freezer for 24 hours with the doors open. once thats done, the unit should be re powered and likley it will work fine for at least 2 weeks. If the problem arises again please simply reply to me for help determining the exact part that may have failed, usually the defrost heater in this one would be the cause or the timer for the defrost feature.
But it may be fine after the defrost especially if its been powered for a few years;-)
Also make sure your door seals are good all the way around as that will cause this problem as well.
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Hi Ed thanks for that info. Usually that is the compressor banging a it. This will happen if the mounts are loose or work. But its not likley the cause of the issue.
I need you to let me knwo when you have defrosted the unit completely so we can be sure whats happening.
It may ok, but we wont know for sure for a couple of weeks unless you want to disassemble the rear wall inside the freezer to access and test a few things? You will need a meter for that process.
You can pick up a cheap one from most hardware stores local to you. You just need a digital multi meter fro that work;-)
Please remember to rate my service at this time so I can stick with you until we know for sure whats wrong.
Thank you Ed.
Hello Ed, the reason for what I said, is that the unit should run normally now. Please let me know if it isn't?
Its because the unit has been defrosted and it should be clear of any ice behind the rear wall in the freezer, is no longer blocked by ice.
Hi, Ed, Im sorry I was out sick.
The reason I said there may ice build up behind the rear wall in the freezer is because even though it IS a frost free unit, when one of the defrost components fail, It wont be still frost free and that is the reason for that part of your answer/
As for the two weeks, it would take that long to re freeze up behind the wall, so then we would know with out you having to take it apart yet if its really ok.