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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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ESAM 3000 no water out from start up rinse cycle oK on rinse

Resolved Question:

ESAM 3000 no water out from start up rinse cycle
oK on rinse button
OK on exit rinse
Any thoughtf?
Submitted: 11 months ago.
Category: Appliance
Expert:  Michael replied 11 months ago.

Hi , Im sorry to hear that.

Please be more clear on the water situation so I can be sure whats wrong.

Does the machine ever fill? ETC?

Also how old is your Coffee machine?

And when you replaced the main board, did anything change as far as how it was operating?

Thank you

Tech Michael

Customer: replied 11 months ago.
IHi - I think I have answered my own Q. Can you confirm that if the machine is already hot then the rise cycle instigated by the on button will not necesseraly pump hot water through?. If i allow the machine to cool down then re start the rise cycle appears
kind regards
George
Expert:  Michael replied 11 months ago.

Hi George, YES I think you got it;-)

I would replace the drain pump because it should operate even when its hot.

They will fail in this way fro time to time.

The best place to get a new pump is: https://www.uk-spares.com/products/appliances/appliance-manufacturers/delonghi

I would call them to order the pump, it should be shipped to you today;-)

Please call: 01454 620 500

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day George!

Also once you rate , you will have access to me for 30 days, no cost further.

Sincerely

Tech Michael

Customer: replied 11 months ago.
ESAM3000 does not appear to have a drain pump.as far as i can tell ?
Expert:  Michael replied 11 months ago.

Hi, its not called a drain pump my apologies.

Its the water pump ;-)

Please remember to rate now so We can remain together at no additional cost until I am sure we have this fixed.

Thank you

Sincerely

Tech Michael

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