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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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T43t 20 no/01 Was working but switch off itself, and will

Customer Question

T43t 20 no/01 Was working but switch off itself, and will not switch back on. Mains supply has not tripped. Has the fact that too many dish cloths were in the draw beneath caused an over heat? If so how do I energise the hob?
Submitted: 3 months ago.
Category: Appliance
Expert:  Michael replied 3 months ago.

Hi the answer to your question is no, that vent below will not cause the stove to overheat.

In this case I will need your stove Full model #?

Also how old your oven is?

Thank you

Sincerely

Tech Michael

Customer: replied 3 months ago.
ENR T43T 20 No/01
C/F A 28-89 3550
FD 8902 00030
Sorry unable to say how old the Hob is, believe it was fitted 18months ago.
Expert:  Michael replied 3 months ago.

Hi thank you for that information

One minute..

Tech Michael

Expert:  Michael replied 3 months ago.

Thank you for your patience...

Expert:  Michael replied 3 months ago.

Can you please try one thing for me as a test?

Please turn off power tot your HOB at the mains for 30 full minutes.

Then you can turn it back on. Please let me knwo if this has any effect?

There are no fuses inside this unit, but we will get to that when you try this.

Thank you

Sincerely

Tech Michael

Customer: replied 3 months ago.
Power to the Hob has been off via a double pole switch for 30mins and it has not made any difference,
I have checked the supply to both sides of the pole switch and that is OK.
Regards
Bob
Expert:  Michael replied 3 months ago.

Thanks for that Bob,

Yes that confirms a bad main control board. Its easy to replace, no soldering required, just plugs in but there are a few connectors so I would take a pic or two before removing the wire clips so you know exactly where they go on the new board ;-)

The best place to get a new main control bard is: http://www.ransomspares.co.uk/

I would definitely CALL them to order this board, they will ship it out today in most cases, and also they will make sure you get the correct one the first time;-)

Please call Ransom Spares: 0844(###) ###-####a href="http://www.ransomspares.co.uk/" target="_blank">Home » Parts » Kitchen Spares » Cookers & Hobs » Neff

I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael

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