Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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May I have the full model # of your Kettle?
Also what is the problem with the lid?
Thank you for that information.
Since your kettle is so new it is still fully covered under its original warranty;-)
You need to contact Bosch using the contact phone information in your user manual and on your warranty card for repair or replacement.
I would tell them you simply want a replacement since it is so new and it already is broken.
They are really good about this usually and will send you a new kettle or a voucher for a new one that you can use to pick up another kettle;-)
Also unfortunately they are the only ones who can and would fix these kettles.
In any case, I will stick with you until this is complete.
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Hi I am just an independent technician,
I give the best advice and exactly what I would do in this situation. And yes your kettle is still fully covered, why would you pay for a repair on something that is still fully covered?
They owe you a new kettle is all;-)
You need to tell them about the age of your kettle and that you simply want a replacement since it broke so soon.
I really do wish I had better news for you, really.
Please rate my service kindly before you go, its the only way I am credited for my time and expertise with you.
Thank you and I wish your all the best of luck with your kettle or a new one if you choose to not mkae them replace it free as they will if you call them and tell them you want a new one.