Hi my name is ***** ***** I have been in the plumbing field for 20 years. I will be glad to help you today. Is this a top loading washing machine or front loading? It fills with water then stops at the spin cycle?
Will you provide the model number of the machine? Does the door lock? Is the child lock on?
Any error code or beeping? No matter whether washing with hot,warm or cold? No water ever enters?
Will you provide the model number of the machine? I am not sure what the weight symbol my signify. Have you looked up that symbol in your manual?
Have you tried different water temperatures?