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JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 790
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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My freezer alarm keeps going off intermittently. Sometimes 4

Customer Question

My freezer alarm keeps going off intermittently. Sometimes 4 times a day, sometimes every few days. Nothing in the freezer is defrosted and the door is shut firmly. Any ideas? Its a ***** ***** model.
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: What sort of details?
Submitted: 4 months ago.
Category: Appliance
Customer: replied 4 months ago.
JLFZW1806
Expert:  JamesI replied 4 months ago.

Whats the temperature of the freezer, compared to what its set to?

Normally the alarm will sound if the door is left open or if it cant maintain a temperature

Customer: replied 4 months ago.
This has been going on for a few months and nothing has defrosted - we just reset the alarm
Customer: replied 4 months ago.
The door is not being left open. The temperature on the door says -22 and inside it is.....
Customer: replied 4 months ago.
just taking it now)
Customer: replied 4 months ago.
9
Expert:  JamesI replied 4 months ago.

So the fridge is clearly struggling to get down to its desired temp of -22. Freezers should be working at below -15.

Though nothing has defrosted a 13 degree difference is substantial, these type of faults would normally suggest a door seal issue (cold air escaping), however if your not see alot of frost in and around the freezer its unlikely to be the culprit.

Next would be the thermostat, if its showing ambient is -22 and its actually -9, this could be the fault, where the freezer is getting mixed messages and unable to regulate the internal temperature correctly.

Failing that it could be the compressor and cooling system is starting to fail (but unlikely) its worth checking there is sufficient ventilation at the rear and sides, so its not overheating.

In terms of troubleshooting and resolution, I would start by checking the door seal is making good contact all around. Secondly I would check the rear and side of the freezer has sufficient room for air to circulate, and if they all come back as ok, I would look to get someone out to strip down the unit and test the thermostat and control board.

If you would like me to recomend someone to take a look at the freezer in your area, please provide you postcode.

Regards

James

Customer: replied 4 months ago.
The seal seems to be fine and the ice-cream is -15 (freezer is showing -21). How much would it cost to test and replace the thermostat and control board?
Expert:  JamesI replied 4 months ago.

The control board would be a rather expensive part to replace, your looking around £125 in parts (which can be sourced here), the thermostat would be around £50 (and can be sourced here), its about 30 minutes labour to swap out either.

From what you have said, I think its most likely to be a faulty thermostat, and the engineer should be able to come to site verify the faultily component, order the part, and then return and replace it all for £35-50 in labour costs.

Customer: replied 4 months ago.
Thank you. Who would you recommend IP26 4LR
Customer: replied 4 months ago.
Is it something we could swap ourselves?
Expert:  JamesI replied 4 months ago.

I wouldnt recommend you swap the thermostat yourself, as it can often be a challenge to strip the freezer down to get to the thermostat cables without damaging the plastic fascia. I would look to bring in an engineer to give you a quote, and then decide from there if you want to replace the part, at least that way you also know for sure the thermostat will fix the fault.

I would recommend you use Oakley domestics, they can be contacted on 01353 760063 or 07823 533789, we have referred numerous people in your area to them, and have always had a good good feedback.

JamesI, Handyman
Category: Appliance
Satisfied Customers: 790
Experience: I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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