How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 744
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

I have a Samsung Larder fridge. The ice maker, although

Customer Question

I have a Samsung Larder fridge. The ice maker, although freezing the ice it isn't tipping the ice into the reservoir. Also under where you place the glass keeps filling up with water.
Submitted: 2 months ago.
Category: Appliance
Expert:  JamesI replied 2 months ago.

Good afternoon,

This sounds like a mechanical fault, the water in the overflow under where you place the glass is most likely caued by a failing valve.

The issue where ice isnt dropping into the container is likely due to the mechanism becoming stuck, a defrost would normally resolve this issue, or failing that a new actuator may be required.

Since there is at least one hardware failure, I would suggest you get an engineer to site to strip down the door where the two components are located, and replace the faulty water valve. and then inspect if the ice mechanism is stuck or actually needs replacing.

If you would like me to recommend a suitable engineer, please advise your post code.

Thanks

James

Customer: replied 2 months ago.
Hi JamesThank you for that. My postcode is FY2 0RY; please recommend an engineer.CheersAndrew
Expert:  JamesI replied 2 months ago.

Hi Andrew,

I would recommend DAW, we have recommended them in the past and have always had good feedback from the customers who have used them. From looking at the post code they must be just up the road from you which is a bonus.

They charge a £40 call out fee which includes labour repair cost. Its then just the cost of the parts required, which I dont think will be overly expensive.

They can be contacted on 01253 590380

Expert:  JamesI replied 2 months ago.
Do you still require assistance, I haven't heard from you in the last few days?
Customer: replied 2 months ago.
I did as you suggested and the guy from DAW came to look at the fault. He has basically said that the fridge freezer is not worth repairing as the cost of parts would be prohibitive and, as it is about 10 years old we don't know what other problems we might have in the future.
I was a bit disappointed as this information cost me £40, plus the £20 I have paid you. I now have a fridge/freezer that works fine except won't produce ice. I'm maybe not inclined to replace it as everything else works.
Expert:  JamesI replied 2 months ago.

The cost of parts is something which is controlled by Samsung, unfortunately identifying the exact parts which needs replacing is something which can only be done on site, I did my best to rule out something which would have been a wasted visit (in terms of something you could do to self fix), and also found an engineer who offers a very competitive rate.

If you didnt use the service you could have run the risk of calling someone out and it being something you could fix yourself, in this instance once the unit was inspected multiple parts were deemed faulty and this meant it was uneconomical to repair.

I did my best to rule out any unnecessary costs, but you are now in a position to know the fault would be cost prohibitive to repair.

Regards

James

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions