Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)
I am only credited for my time and expertise if you rate kindly.
How old is your washer?
When the door is closed, and you turn the machine ON, is there any difference in its display lights, errors etc?
Also, can you hear the door lock trying to operate?
Hey, Adrian, Sure thing.
This one has a serious issue (electronic, unfortunately a fairly easy but expensive fix. Since your washer is that new, you still have 2 months ob your warranty ;-)
You need to contact Bosch, for a free repair. They will send a service tech out, this problem could be the main control board or the door lock that need to be replaced. You can find the contact inf in the user manual and on the warrant card. If you cant locate that please let me know I have other phone #'s but if you can find the one that came with your washer, it will be much easier to get to the correct dept for that service call.
If you cant do that and you dont mind paying for parts, and doing the repair please let me knwo and we will go a different route, but that is what I would do. Also if you do any service to the unti it could void your warranty! Not a good thing friend;-)
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great day Adrian!
Hi A, please let me know how it all goes, or if you need more help. Have a wonderful day Adrian.