Hi my name is ***** ***** in the UK - can you give me the pnc number that is located inside the door frame so that I can look up the specs for your model - thanks
Thanks be right back
Thank you first question - you have replaced the main pcb. where did you get the pcb and why did you change it?
I am trying to call you but your provider is indicating 'you dont accept calls from unlisted numbers' ??
Was the service engineer from Zanussi? The reason I ask is that the main pcbs on these have to be programmed using a laptop with the correct software for your model. If you are not a Zanussi engineer you wouldnt have the softsare to do the job and would be putting a blank (programless) pcb in.
OK sounds to me like the pcb that was put in was not programmed. I would be getting ServiceForce (representing Zanussi) to come out and sort out the problem. Further I would be getting a full refund from 'Service Repaire' as they have not resolved your problem.
You need to understand that each model has a different sequence of operations depending upon size of drum, spin speed, number of valves and quantity of programs. If the board is not correct the unit will partially work but in the sequence required. Get the company that took your money to come back and sort out the issue or refund you -
-- so they could have put in a board from another appliance that gives you some operations but not the ones for your model.
OK put it on spin and tell me if it spins and is it pumping out?
OK the first thing that you must do is establish if the main pcb is actually working, otherwise we are just wasting energy. The only way you can do this is to get a Zanussi guy out to check the software - does it actually do anything other than just lighting up and pumping out?