How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 795
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now
Appliance

AEG Santo fluctuating temperature from 5degrees to 10

degrees.
Submitted: 4 months ago.
Category: Appliance
Ask Your Own Appliance Question
JamesI, Handyman
Satisfied Customers: 795
Experience: I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
replied 4 months ago.

Good morning, this issue could be one of two issues.

Firstly I would look to check the door seals are not damaged, and the door is making good contact all around the fridge when closed, it may be the fridge is cooling, then the cool air is escaping as the door isnt closed properly, or the seal has failed.

If there is an issue with the door seal, I can give you instructions on how to change this, its about a 10 minute job, and not very technical.

Once your happy the door seal is in good order, this only really leaves the the thermostat (which regulates the temperature).

AEG models are often difficult to replace the thermostats on as you have to trace the cable from inside the fridge compartment all the way back to the control panel, for this reason I would suggest you look to get someone out to replace the thermostat.

To give you an idea on cost your looking at about £35 for a thermostat and £70 for a full height door seal, plus about half hours labour\call out charge, which changes massivly depending on your location.

If you would like me to recommend someone to come out please provide your postcode

Customer reply replied 4 months ago.
Thank you. My refrigerator is 4 years old and the seals are all in a good condition. I will have to call on a technician. The fridge is in South Africa. I don't think you would be able to help me here. Regards Cheryl
JamesI, Handyman replied 4 months ago.

I don't have anyone in South Africa I can recommend I am afraid. Appreciate if you can rate the service received so I may close the case

Customer reply replied 4 months ago.
Dear *****. Although the technician has not completed the repair yet, it appears that neither of your two suggestions are the cause. It's a stand alone fridge and it's at a holiday house. The tech explained that due to the infrequent opening of the door, there is an ice build up that blocked the flow of cold air. This ice ball can be quite stubborn and the refrigerator needs to be left off for at least 24 hours, after which he will clean the drainage pipes and switch on again. Regards Cheryl
JamesI, Handyman replied 4 months ago.

Hi Cheryl,

I dont believe the engineers suggestion would be the cause of having a significant shift in temperature (5-10 degrees), this would however be more likely to be a thermostat failure.

A blockage in the coolant duct would affect cooling but it wouldnt cause such a variation.

I hope you fridge gets fixed soon.

James

Customer reply replied 4 months ago.
Hi James. The engineer replaced the valve and re-gassed the fridge. Says it's working well. Regards Cheryl

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.