Good evening David,
Can you advised which password ***** have forgotten is this the password ***** window (which asks for a username and password) or the bios password ***** just asks for a password ***** second you turn on the laptop?
If it relates to windows, please advise the version of Windows you are using.
Do you still require assistance, I haven't heard from you in the last few days?
I will call you in next 10 minutes - 11:25
Further to our call you now have Skype working and your Microsoft live account password *****