Hi, Im sorry to hear that.
In this case the best thing to do is unplug the unit for a while until you can get the door open.
Then you will need to remove the contents and open the doors and defrost for 24 hours. Make sure to put down a few towels to catch the water fro the ice formation in the bottom of your freezer.
Once thats done, you can re start the unit. Usually this is caused by a clog in the drain line behind the rear wall of the freezer.
But its likley only ice in the tube. SO that should solve the problem ;-)
In any case, I will stick with you until this is complete.
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Thank you and have a great day!
Please let me know if it happens again. I have seen stranger things in my career lol
We will get to the bottom of this issue;-)