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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9565
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Panasonic fridgefreezer NR- B32 SW2 Can not open door due to

Customer Question

Panasonic fridgefreezer NR- B32 SW2
Can not open door due to ice forming in the base of freezer.
Submitted: 10 months ago.
Category: Appliance
Expert:  Michael replied 10 months ago.

Hi, Im sorry to hear that.

In this case the best thing to do is unplug the unit for a while until you can get the door open.

Then you will need to remove the contents and open the doors and defrost for 24 hours. Make sure to put down a few towels to catch the water fro the ice formation in the bottom of your freezer.

Once thats done, you can re start the unit. Usually this is caused by a clog in the drain line behind the rear wall of the freezer.

But its likley only ice in the tube. SO that should solve the problem ;-)

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael

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Customer: replied 10 months ago.
Thanks Michael. We had previously defrosted the unit before going on holiday and on returning there was no icing up for about two weeks. Then the problem started again so we will try again and see if things improve.
Expert:  Michael replied 10 months ago.

Thank you,

Please let me know if it happens again. I have seen stranger things in my career lol

We will get to the bottom of this issue;-)

Sincerely

Tech Michael