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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Just purchased a RSG5UUMH Fridge Freezer and it is not

Customer Question

just purchased a RSG5UUMH Fridge Freezer and it is not cooling fridge is reading 12 and freezer 14 we have not connected the water supply yet, Any ideas
Submitted: 10 months ago.
Category: Appliance
Expert:  Michael replied 10 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

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I am only credited for my time and expertise if you rate kindly.

Was this frigde freeer layed on its back, or side during transportation?

Thank you

Tech Michael

Customer: replied 10 months ago.
Customer: replied 10 months ago.
I let it rest in its permanent site before putting on the power
Expert:  Michael replied 10 months ago.

Ok thats not a good thing ;(

Please unplug the unit and let it sit upright for 24 hours before using it.

The oil in the system is now blocking the freon for flowing correctly. That shoudl do it ;-)

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

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Thank you and have a great day!

Sincerely

Tech Michael

Customer: replied 10 months ago.
Thanks will turn it of and talk tomorrow
Expert:  Michael replied 10 months ago.

Sound's good please rate so we can remain together.

No cost for that;-)

Thanks

Sincerely

Tech Michael

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Customer: replied 10 months ago.
Hi Michael
Its still not cooling
Expert:  Michael replied 10 months ago.

Hi, how long was the fridge stored on its side?

Customer: replied 10 months ago.
About half an hour transportation from buying to home it then stood upright for around 10 days in my garage before being moved 5 metres to kitchen it had to slightly tilted to get through doorway I then let it rest again for 2 hours before connecting the power.
Expert:  Michael replied 10 months ago.

Thank you for that info. Did you buy this new, and is it still new?

Customer: replied 10 months ago.
It is as good as new and never been used but I didn't buy it from a store. It was sold as seen by auction and has been slightly dented on the one door and a few scratches. In other words I got it cheap
Expert:  Michael replied 10 months ago.

Hi, Thanks for that information.

It may be low on freon, that would cause this, but...if that is the case there is a tiny leak so that needs to be pressure checked with a dye they would put into the system.

Or if the compressor isn't running at all, it could be just a start relay on the compressor, easy change, or it could be just the thermostat?

I 'll help you check all this if you are handy and have a multimeter?

Please let me know on that?

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael

Customer: replied 10 months ago.
I'm not at home for a couple of days (work), will be in touch. Thanks Adrian
Expert:  Michael replied 10 months ago.

Hi your welcome Adrian,

Please rate kindly so we can stick together no cost for that;-)

And have a nice day!

Tech Mike

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