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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9312
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Neff k5930D1GB that this week suddenly started

Customer Question

Hi. I have a Neff k5930D1GB that this week suddenly started sounding an alarm. The alarm keeps going at random intervals and various length of time. Appliance self test shows no errors. Doors are shut as it's the same sound as if a door was left open. Food is still cold/frozen so temperatures all look good.
Submitted: 6 months ago.
Category: Appliance
Expert:  Michael replied 6 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your fridge?

ALso is thee any heavy frost on the rear wall inside the freezer?

Thank you

Tech Michael

Customer: replied 6 months ago.
Fridge is less than a year old.No heavy frost on rear freezer wall.
Expert:  Michael replied 6 months ago.

Thank you for that info.

Please unplug your fridge for 1 full hour and then you can plug it back in. Please let me knwo if the alarms stop after this reset?

Thank you

Tech Michael

Customer: replied 6 months ago.
Hi. The 1 hour reset did not work.Now the water dispenser is not working correctly as it keeps cutting out and then stopping completely.
Expert:  Michael replied 6 months ago.

Thanks for trying that test for me;-)

This is a bad water inlet solenoid.

Its an easy to replace component.

But let me ask, how is the maker working?

Thank you

Tech Michael

Customer: replied 6 months ago.
The water maker starts dispensing water and then keeps stopping. Takes ages to dispense a glass of water. Half way through it will stop all together and the panel lights go off.Is there a way to stop the alarm until the part can be replaced.
Expert:  Michael replied 6 months ago.

Hi yes, I will be with you in a few minutes....

Thank you for your patience.

Tech Michael

Customer: replied 6 months ago.
MichaelAny update?regards
Expert:  Michael replied 6 months ago.

Than you for that information.

The first thing is you have a weak or clogged water dispenser solenoid.

That part is in the front of the fridge. It is inside the dispenser on this one.

I will help you replace that part, if you are handy just a little, you should have no problem doing this with my assistance;-)

Once tyou have the part drop me a line and I will assist.

The best place to get a new door water solenoid is: http://www.ransomspares.co.uk/

It is best to call them for this order because there are so many different ones you could end up with the wrong one, so let them pick that for you.

Also once you call, they will ship it the same day you call;-)

Please call Ransom Spares: 0844(###) ###-####a href="http://www.ransomspares.co.uk/" target="_blank">Home » Parts » Kitchen Spares » Fridges & Freezers » Neff

I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael

Michael, Customer Service
Category: Appliance
Satisfied Customers: 9312
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Customer: replied 6 months ago.
MichaelI'm going to get someone out to look at it. The situation is getting worse as the alarm sounds very 2mins now and the freezer has started to defrost. Water dispenser is not working anymore and the ice tray is also not working.I think it's best to get the whole fridge looked at.Thanks for your help though.
Customer: replied 5 months ago.
MichaelJust to give you an update. NEFF engineer has identified the fault as door sensor on freezer.It keeps shorting meaning the freezer fan stops. This in turn is causing the alarm and water to not function correctly. Ice not being made as freezer not getting cold enough.
Expert:  Michael replied 5 months ago.

Hi yep, that would do it as well.

If the fan wont run yes it can not circulate the air as well.

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