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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My dishwasher DWD4311W i showing both the wash and dry LEDS

Customer Question

Hi,
My dishwasher DWD4311W i showing both the green wash and dry LEDS simultaneously and is not operating
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.

Hi I am sorry to hear that.

Please try something for me?

Please turn power off to the dishwasher at the mains for 10 full minutes. Then switch that back on and let me knwo if that solves the issue or not?

Also how old is your dishwasher?

Thank you

Tech Michael

Expert:  Michael replied 1 year ago.

It could be just a glitch in the processor circuit, but it may be something else, if it works Great!

If not please reply for further information.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael

Customer: replied 1 year ago.
That has not worked. The machine is 4.5 years old
Expert:  Michael replied 1 year ago.

Thank you for trying that test... One moment.

Expert:  Michael replied 1 year ago.

This one needs a new main control board as it has frozen up internally.

Its easy to replace if you have a few basic hand tools, no soldering is required either;-)

I will help you if you need me then as well, no further cost.

Just let me know on that.

The best place to get that control board for your dishwasher is: http://www.ransomspares.co.uk/

But its best o simply call them to order that part as there are so many different ones. They will ship the correct one to you and if you call, they ship same day;-)

Please call Ransom Spares: 0844(###) ###-####a href="http://www.ransomspares.co.uk/" target="_blank">Home » Parts » Kitchen Spares » Dishwashers » Beko

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael

Michael and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Hi Michael, part sourced and fitted and it works a treat.
Thanks for that
John
Expert:  Michael replied 1 year ago.

Hey, John, your very welcome;-)

Have a great day!

Tech Michael