Good morning my name is ***** ***** will assist you with your query today
Can you please confirm the model number of your Neff machine, and if any lights are showing or flashing when you try and warm the milk?
We have a range of coffee machines, I will opt out in favour of another expert being able to assist you.
Hi I am Tech Michael,
How old is your coffee maker?
Does it get a lot of use?
Thank you for that information. Yes there is a blockage unfortunately;-(
What I recommend for this has a 70 % success rate.
Please mix equal parts, White distilled vinegar to distilled water.
Add that to the machine to fill.
Let stand overnight, then run that solution through the machine. You may need to repeat this process a few times to clear all the minerals built up inside.
If this still gives you trouble please let me know, but it usually works ;-)
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great day!