Good morning my name is ***** ***** I will assist you with your query today.
Can you please confirm you have soaking and pre-wash buttons on the control panel?
Ok we can start by doing a PCB reset.
With the programme dial set to Off (12 O'clock), hold down the top two pre wash buttons, then set the dial one click clockwise (which I believe is 95 degree cotton wash), release the buttons. Then set the dial to Off (12 o'clock), then turn back to one click clockwise, then back to off.
Now select a program and let me know what is shown on the display