Morning, my name is ***** ***** will assist you with your query today.
Can you please provide me with the model of Neff oven you have, as they all have different mechanisms.
Sorry for the delay in responding, I am still trying to locate the parts diagram, to see if something has gone amiss.
This mechanism is rather fiddly, I will come back to you as soon as I can.
Please see the right hand side of page 19 of the manual here, this explains the fitting, can you tell me what is different in your case, so we can see how to get you back to a normal operating model.
Once I know what your seeing different to that shown in the manual I can try and replicate it on a similar model I have in the workshop.
Sorry there are two variations of the manual, I think this one shows it on page 19, so we will use the first one and follow the instrucitons on page 46 to refit the oven. When you follow the refitting instructions what are you having difficulty with and I will see if Ican supplement it.
Right so we are working to the manual as per page 45, which is the PDF document called(###) ###-####/p>
The issue you have as per the images is the hinges are in a closed position, as the door has come off without the hinges being locked into place.
You need to use extreme caution, as if your not careful you can catch your hand in the hinge.
What you need to do is get the hinges open by 20 degrees and then lock them in place, as per the removal instructions on page 45. This then stops the hinge from snapping shut or flying open and going in the void under the oven.
You can use a screw driver or other strong bar to open the hinge, and on the bottom right and left hand side of the oven you should see the large flat screw to lock the hinge in place, once the hinges are both locked in place around 20 degrees from closed, you then place the door on the hinge, and continue to follow page 46
Encase you cant find the screw its the one located just under the torx scew on image 5231.JPG
This doesnt look like you have aligned the hinge and door correctly.
The door should go over the top part of the hinge, I suggest you lock the hinge back, remove the door then try and slot the door from the top.
Ok to clarify the door is on the rails and sliding but not able to lift up and close.
If you can lock the hinges in place that should stop the mechanism snapping.
Secondly worst case if they did snap it means you need to remove the oven and strop it down to then attach the door it has a break in place to stop it breaking the mechanism.
You need to competently remove the door, start by locking the hinges in place pulling the door and with the handle lifted try and remove it from the runners.
Once the door is fully detached its then a case of lining the door back up to the hinges which in your last photo are in a closed position.
You probably need to lift the door up as what your look to achieve is get the bottom rail which slides the door in to bind on to the notch at the bottom of the hinge. See the diagram here.
Right I can see the problem, and you cant lock the hinges in place as the door is blocking the screw.
When you pull the door out fully towards you are you able to lift it upwards, you want to try and pull out and up so angle the door 20 degrees?
No problem, just make sure you lock the bar into the hinges before freeing the door.
Otherwise you will need and engineer out to come and reset the mechanism.
Let me know how you get on.
Just wanted to see how your getting on. with removing the door?
No problem, appreciate if you can rate the service received.