How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 1008
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

Samsung BQ1VD6T131 STEAM DUAL OVEN WIL NOT DRIAIN FOLLOWING

Resolved Question:

Samsung BQ1VD6T131 STEAM DUAL OVEN WIL NOT DRIAIN FOLLOWING DESCALING
Submitted: 6 months ago.
Category: Appliance
Expert:  JamesI replied 6 months ago.

Good morning, my name is ***** ***** will assist with your query today.

Please give me a few minutes to look up the spec of your oven

Customer: replied 6 months ago.
Are you still looking for the spec?
Expert:  JamesI replied 6 months ago.

Yes your model seems to have a number of variants, sorry for the delay

Expert:  JamesI replied 6 months ago.

Can you confirm the descaling light has finished blinking and if you can hear the pump running to drain the water?

Customer: replied 6 months ago.
I did the descaling yesterday i think the descaling light finished blinking and I could hear pump running
Expert:  JamesI replied 6 months ago.

What happens when you press the drain key now, does the descaling fluid still remain?

Customer: replied 6 months ago.
The pump is running but no water is pumped out the sensor indicated that is full
Expert:  JamesI replied 6 months ago.

Is the water container empty?

Customer: replied 6 months ago.
I reached step D6 before it malfunctioned The top one was full at one stage
Customer: replied 6 months ago.
Got to go to work soon are you still working on a solution and can you do it in my absence?
Expert:  JamesI replied 6 months ago.

Sorry for the delay in responding, this sounds like the drain tube has become blocked, which will require a service visit.

Can you advise how old the unit is, as this may be covered under warrenty

Customer: replied 6 months ago.
Less than a year!
Expert:  JamesI replied 6 months ago.

This is not a user error, and since the product is still new, I would look to contact Samsung and arrange an engineer visit.

You can organise an engineer visit by calling 0330726 7864, select option 3 followed by 3 again

Expert:  JamesI replied 6 months ago.

You will be told an engineer visit to explain use or to clean the unit are not covered, but I can confirm this is a hardware fault (ie the water isnt draining) so this isnt requesting them to tell you how to invoke the descaling or get them to descale if for you.

JamesI, Handyman
Category: Appliance
Satisfied Customers: 1008
Experience: I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
JamesI and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions