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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Our fridge on our SMEG F/F has stopped cooling. Freezer

Resolved Question:

Our fridge on our SMEG F/F has stopped cooling. Freezer still works fine.
Also, can't find sticker with model number details - where is it placed?
Submitted: 11 months ago.
Category: Appliance
Expert:  Michael replied 11 months ago.

Hello, Im sorry to hear that.

May I have the full model # of your fridge?Also how old it is?

And, is there any heavy frost on the inside rear wall in the Freezer?

Thank you

Sincerely

Tech Michael

Customer: replied 11 months ago.
If you can tell me where the sticker with the model details are I can give you the details.
It is approx 5 years old.
No frost on inside of freezer - freezer seems fine.
Expert:  Michael replied 11 months ago.

Hi the sticker should be on one of the inside walls in the fridges section.

Customer: replied 11 months ago.
Got it!
SMEG X5KXNSM402/05 FD 9008 030690
Expert:  Michael replied 11 months ago.

Great!

Thanks

How long have you had your fridge?

Customer: replied 11 months ago.
OR FA390XS2 SN 00917
Customer: replied 11 months ago.
5/6 YEARS
Expert:  Michael replied 11 months ago.

Thank you for that info.

Ok, you need to defrost this one for 24 hours UNPLUGGED with the doors open for a reset.

Once is complete, you can wipe up any standing water inside on the floors on the fridge and freezer sections.

Then plug it in and close the doors.

Give it about 4 hours to see if the fridge temp recovers. It should be fine. If not please let me knwo and we will go further then If you need a part I will tell you and also where the best place to get that would be and I will help with the replacement if you do end u needing a part.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael

Customer: replied 11 months ago.
OK I'LL TRY THAT THANK YOU
Customer: replied 11 months ago.
DO I HAVE TO DEFROST THE FREEZER AS WELL?
Expert:  Michael replied 11 months ago.

Hi YES ;-)

Please rate kind so I can stick with you until we are everything is ok;-)

Thank you

Tech Michael

Customer: replied 11 months ago.
we haven't solved the problem so what rating would you like?
Expert:  Michael replied 11 months ago.

Hi Im sure that will solve this one, but if it doesn't you will need a new servo air gate that goes between the freezer and fridge compartments. It easy to replace no soldering required either, it simply plugs in. But most times this reset and defrost will take care of this issue. Just make sure it is unplugged for the duration of the defrost time 24 hours.

As for the rating, It will keep us locked together, if you rate kindly.

Also once you rate, you will have free access to me on this for 30 full days so we can be sure everything is fine;-)

Just so you know, I have been a hands on refrigeration Technician for over 30 years.

Thank you for understanding.

Have a wonderful day!

Tech Michael

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