The model number is ***** the top of the door. If you open the door and look in the top corner on the left hand side the model number is ***** in there. It will start E-nr, Can you post that please.
Also when you try and start a new cycle the first thing it should do is drain the water out. If its not doing this then if you listen very carefully at the bottom do you hear a slight humming noise?
Ok if theres nothing there etched into the silver door frame on the top left hand side then it will be on a sticker on the right hand side of the door. Do you see it there?
The model details wont be on the back anyway. They only put them on the door frame either at the top etched into the silver frame or on a sticker. If it isnt there then it would have been a sticker and its been pulled off at some point.
But as to the fault if its not draining or make any noises then its more then likely either a blocked pump or faulty pump. But the problem with this if it is free standing then you need to pull it out and remove the side panels and from panels to access the pump from there.
But if its built in then you should be able to access the pump without moving it. You need to remove the outer door panel and the wooden kick board from the bottom of the kitchen.
From there you need to remove the metal trim below the door and above the plastic base.
With that removed you will be able to access the pump.
First you need to scoop out all the water in there.
Then from there you can remove the pump and check it for debris in there. Then once thats clear refit the pump and retry it and see how it goes from there.
Try the above if you can as if its not draining or making noises when you start it its more then likely the pump thats the issue here.
No worries thats fine.