Good evening my name is ***** ***** will assist you with your query this evening.
Unfortunately not, the serial number is ***** to the machine. The other numbers relate to the model, release and production batch.
In a lot of cases the invoice \ packing note which came with the machine often provides the serial number, or failing that if you pull the machine out, some time there is another rating plate on the rear of the machine.
May I ask why your trying to track down your serial number?
As stated above the other numbers can not be used to determine the serial number.
Should you need to arrange a repair if you have proof or purchase they will often accept this if you can find the serial number, however it does sound like you have a reconditioned unit if the serial number is *****
I havent had issues in the past organising repairs without providing the serial number, have you checked the rear of the appliance to see if there serial number is ***** the rear rating plate?
Serial numbers often get removed if they are stolen (since if a shop will know the serial numbers for the ones which were taken), another reason is some time the machines are reconditioned, others some times are insurance right off's. In the vast majority of cases any appliance which has had the serial number removed is not for a genuine reason, and often relates to some degree of fraud (in my view), I imagine you got them for a good price too, and not from a super store such as Currys.
I have a property portfolio myself and know what you mean, when you dont own it you dont look after it.
Give the service centre a call they shouldnt have an issue coming out to see you.
As I see it, should all 5 machines not have a serial number you need to go to the supplier and demand a valid serial number from them.
Failing that you can complain to Samsung, as its not unheard of for customer to have the label come off or get worn away.
I know of two cases this year where they have attended on warranty repairs without a serial number.
But to confirm you have already checked the rear of the machine (in addition to inside the washing machine door) for the rating plate which details the serial number?
A reconditioned unit may have serial numbers removed as they could be made from multiple spares, eg a spare door from another faulty machine etc.
There are instances where machines go faulty such as a leaking door, or cracked glass window so they swap the entire door then the broken part is then stripped down and repaired.
Regardless its not factory reconditioned, it will be reconditioned by a warehouse which buys up machines in bulk.
Good evening, I havent heard back from you in the last few days, do you still require assistance?
Good morning, I havent heard back from you in the last few days, do you still require assistance?