Good afternoon my name is ***** ***** I will assist you with your query. Are you activating it via the remote control or directly on the unit?
When trying to open it, can you hear the motor trying to work?
Is the unit completely dead, in such that not only will it not open but the lights do not come on?
Instructions found here explain on page 29 how you can test the remote control using a digital camera.
No problem, appreciate its long working hours for the both of you.
This is most likely to be a power fault, I would start by checking the fuse as per page 32 of the manual (I have included the instructions below).
8.4 Replacing the fuse
➤ Disconnect the power supply from the vehicle to the roof light.
➤ Remove the ventilation grille and the lamp covers.
➤ Replace the fuse (1) (plane fuse 10 A) in the power supply line of the roof window.
➤ Clip on the ventilation grille and the lamp covers.
Yes this would make sense, the parts are difficult to source so you most likely going to need to get an engineer to site.
What is your postcode and I will see if there is an engineer in your area.
Good morning, I havent heard back from you in the last few days, do you still require assistance?
There doesnt appear to be any engineers who can come to site, but the nearest Dometic service service centre is 20 miles away here, I will give them a call Monday and get you a quote for repair.
Good morning, I havent heard from you in a while, do you still require assistance?
No problem, appreciate if you can rate the service received so I may close the case.