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carlday1
carlday1, Home Appliance Technician
Category: Appliance
Satisfied Customers: 321
Experience:  I have 5 years experience in repairing and maintaining small domestic appliances.
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Dyson DC25 ball type.Brush-head not turning

Resolved Question:

dyson DC25 ball type.Brush-head not turning
Submitted: 3 months ago.
Category: Appliance
Expert:  JamesI replied 3 months ago.

Good afternoon my name is ***** ***** I will assist you with your query today, I understand you have replaced the brush, can you confirm this spins freely by hand?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
motor is working head just not turning
Expert:  JamesI replied 3 months ago.

What level of suction are you getting?

Customer: replied 3 months ago.
when you push cleaner forward head turns but not on return sweep
Expert:  JamesI replied 3 months ago.

It sounds like the friction is to great, unfortunately without seeing it I cant really suggest a solution, so will opt out in favour of another engineer.

Expert:  carlday1 replied 3 months ago.

HI,

My name is ***** ***** I will help with your question. The dc25 has a few common problems with the head. The motors do burn out also they have a problem with the cables that supply the power to the motor snap as they enter the ball housing.

Would you be looking to repair the motor yourself? Changing the motor in the head is not too difficult it takes me about 15mins. repairing a broken cable is a little more fiddly.

carlday1, Home Appliance Technician
Category: Appliance
Satisfied Customers: 321
Experience: I have 5 years experience in repairing and maintaining small domestic appliances.
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