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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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The oven door will not open. please advise what we need to

Customer Question

The oven door will not open. please advise what we need to do.
Thanks
Submitted: 12 months ago.
Category: Appliance
Expert:  Michael replied 12 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

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May I have the full model # of your oven?

Also its age and if you used a self clean cycle just prior to this problem?

Thank you

Tech Michael

Customer: replied 12 months ago.
De Dietrich DC1900xu - cooker.
We do use the self clean cycle.
Expert:  Michael replied 12 months ago.

Thank you for that information.

Please try one thing for me?

Turn off power to your cooker at the mains for 10 full minutes unless its still hot. In that case you would need to leave the switch off at the mains until its completely cool. Then you can switch it back on. Let me know if this unlocks the over door or not?

Also how old is your oven?

Thank you

Tech Michael

Customer: replied 12 months ago.
We bought the cooker in 2010. I have just switched the oven off and will wait and email you back.Thanks
Expert:  Michael replied 12 months ago.

Sounds good, I'll be here ;-)