Good evening, my name is ***** ***** I will assist with your query.
The most likely fault is something to do with the motor or programme, can you please advise what lights are shown on the display and if any error code is shown?
Since the machine is not generating a fault code it would suggest this is a control board fault, which could be brought about from a component failing on the PCB itself or a lose ribbon cable.
To diagnose this further you need to arrange an engineer to attend and run the machine in test mode which will test each component and prove its the control board, at which point a new board can be ordered.
If you would like me to recommend an engineer in your area, please provide your postcode.
Good morning, I havent heard back from you in the last few days, do you still require assistance?