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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9133
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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We have a beko fridge freezer with a built in water and ice

Customer Question

Hi
We have a beko fridge freezer with a built in water and ice dispenser. It dispenses cold water but no ice. At the back of the machine is a thin hose that goes to the top of the ice box. This spurts out water every now and again. The ice box is totally empty and no water going in.
Our filter also has not been replaced and I have just ordered a new one. The machine is 3 yrs old.
Any ideas. Otherwise everything runs perfect- just need ice PLEASE
Thank Arun
07796 306301
Submitted: 2 months ago.
Category: Appliance
Expert:  Michael replied 2 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

May I have the full model # of your fridge?

also is there any excess frost on the rear wall inside the freezer?

Thank you

Tech Michael

Customer: replied 2 months ago.
I shall come back to you monday ref: model number and will check inside the freezer.
Expert:  Michael replied 2 months ago.

Hi yes the model # will be inside the fridge section on one of the walls;-)

Customer: replied 2 months ago.
Thank you
Will search for it over the weekend
Expert:  Michael replied 2 months ago.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great weekend!

Sincerely

Tech Michael

Customer: replied 2 months ago.
model no: gnev321apxmodel: g92616nealso no visual frost in the freezer areaOver to youThank you
Arun
Expert:  Michael replied 2 months ago.

Thank you Arun,

How is the water flow at the door?

That will tell me all I need to know at this point.

Thanks Arun.

Tech Mike

Customer: replied 2 months ago.
Morning Mike
When the water supply is on( turned off due to spurts of water discharging at the top rear entry) the cold water from the water dispenser works great.
Just no ice production
Thanks
Arun
Expert:  Michael replied 2 months ago.

Hi Arun,

For this you need a new ice maker solenoid. It is inside the back of the fridge.

When you remove the rear access panel at the bottom behind the fridge.

It is super easy to replace, it is called a a water inlet valve.

It has one plug for wires and two plastic lines for the water that feeds the ice maker.

It could also be a bad ice maker but most of the time its just this electrical valve.

The best place to get a replacement is: http://www.ransomspares.co.uk/

Its best to call them then they will ship it today to you so we can finish this up.

Also there are many different types so they will pick the correct one for you when you call:0844(###) ###-####a href="http://www.ransomspares.co.uk/" target="_blank">Home » Parts » Kitchen Spares » Fridges & Freezers » Beko

I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day Arun!

Sincerely

Tech Michael

Customer: replied 1 month ago.
Hi MikeI have just called the above and they say they do not stock may parts for this machine- he asked me to call Beko direct. Do you have any details
Thank you
Arun
Customer: replied 1 month ago.
Can you please answer my last question
Thank you
Arun
Customer: replied 1 month ago.
Hi Micheal
My dispenser does not dispense any water either now. All died on me.
Really need your help now
ThAnk you
Arun

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