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JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 1348
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I have a Stoves double oven. The larger of the two is

Resolved Question:

I have a Stoves double oven . The larger of the two is failing to ignite .
Help please!
Submitted: 9 months ago.
Category: Appliance
Expert:  JamesI replied 9 months ago.

Hi my name is ***** ***** I will assist with your query.

Can you advise of the model of Stoves oven, and if you can hear the igniter clicking when you turn it on?

Customer: replied 9 months ago.
There isn't a clicking noise , unlike the small oven . Model no STS13900ps
Customer: replied 9 months ago.
I would prefer you to continue , other wise my phone bill will be huge unless you call me !
Expert:  JamesI replied 9 months ago.

Sorry for the delay.

This would suggest the oven isnt meeting the pre-checks required to ignite.

If your not getting a spark the most likely cause is the gas valve, however will require a gas engineer to attend.

Please provide me with your postcode so I may recommend someone in your area.

Customer: replied 9 months ago.
Lu29ah
Expert:  JamesI replied 9 months ago.

Please give me a few minutes, to find a suitable engineer, if you prefer I can call you back with the information.

Expert:  JamesI replied 9 months ago.

Due to your proximity to London the cheapest repair option is to use Stoves directly, they charge £139 (paid over 6 months) to repair the oven and that then gives you 6 months warranty for any further issues.

They can be contacted on 0344(###) ###-#### and then selecting option 2.

Customer: replied 9 months ago.
It's ok. Thank you for your help.
Expert:  JamesI replied 9 months ago.

Appreciate if you can rate the service received so I may resolve your case.

Regards

James

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