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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Oven doesn't work light comes on for a second then goes off

Customer Question

Oven doesn't work light comes on for a second then goes off
Submitted: 9 months ago.
Category: Appliance
Expert:  JamesI replied 9 months ago.

Good afternoon my name is ***** ***** I will assist with your query today, please advise the make and model of your oven

Customer: replied 9 months ago.
Delonghi dtc 90 df
Expert:  JamesI replied 9 months ago.

Sorry for the delay in responding, please give me a a few minutes to lookup your model.

Expert:  JamesI replied 9 months ago.

Please advise what is shown on the clock \ timer located on the left hand side, does it display the time or an error code?

Please also advise if any icons are shown on the display such as "Auto" (on left hand side), and the hot pan (just above the full stop in between the hours and minutes).

Customer: replied 9 months ago.
Time is right and there's no error code
Expert:  JamesI replied 9 months ago.

What about icons can you see the icon above the full stop?

Customer: replied 9 months ago.
Look like a lot with steam
Customer: replied 9 months ago.
Pot
Expert:  JamesI replied 9 months ago.

Right so thats the oven in the right state, it suggest this may be a control board failure on the oven itself.

I suggest you look to have an engineer out to diagnose the hardware fault, as this isnt a consumer setting \ user error which has caused the oven to fail.

If you provide me with your postcode I can recommend someone in your area.

Expert:  JamesI replied 9 months ago.

Good morning, I havent heard from you in a while, do you still require assistance?

Customer: replied 9 months ago.
It started working today

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