How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15322
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

My washing machine door won't open, and it just keeps

Customer Question

Hi my washing machine door won't open, and it just keeps clicking like it is trying to start but won't
Submitted: 5 months ago.
Category: Appliance
Expert:  Daniel T. replied 5 months ago.

Hi

Can you post the model number please.

Also if you turn the washer off if you leave it a few minutes will the door open then?

Regards

Customer: replied 5 months ago.
Hi there tried that. And machine wml730
Expert:  Daniel T. replied 5 months ago.

Ok if you remove the plastic trim on the front of the washer at the bottom and from there on the far right you will see a green plastic tab.

Release this if its clipped in to the cabinet and then pull the tab down and at the same time pull the door handle and that should open the door from there.

Once open check the washer has drained the water out and if so retry it and see how it goes from there. As it could have been a stuck door lock so try that and let me know how it goes.

Customer: replied 5 months ago.
Ok will give that a try thanks
Expert:  Daniel T. replied 5 months ago.

No worries, Just le me know how it goes.

Customer: replied 5 months ago.
Hi can't find a tab sorry?
Expert:  Daniel T. replied 5 months ago.

Can you see the filter?

If so then its to the right of the filter . Its just tucked under the lip on the cabinet.

Customer: replied 5 months ago.
Yep got it and door open
Expert:  Daniel T. replied 5 months ago.

Nice one.

Sort out the clothes and then close the door and see what happens from there.

If it keeps locking and you cannot open the door other then pulling that tab then its looking like the door lock itself is the fault here and will need to be replaced.

Customer: replied 5 months ago.
Ok will give that a try cheers
Customer: replied 5 months ago.
Hi there. No when you push the button to start it just clicks about 4 times then stops
Expert:  Daniel T. replied 5 months ago.

No worries. If you could remember to rate the answer as well that would be great.

You can still get back to me on this even after rating the answer so that isnt an issue.

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15322
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you
Customer: replied 5 months ago.
Hi did you see my last comment? About clicking. Thanks
Expert:  Daniel T. replied 5 months ago.

Sorry are replys must have crossed.

If its not starting and its just clicking like that then its looking like the door lock is the fault and will need to be replaced. But theres also a chance the control board could be faulty as sometimes the door locks can actually blow the board.

So try and replace the door lock first and see if this cures the fault.

Customer: replied 5 months ago.
Ok thanks for that. Do you know where to get both of these items? Thanks
Expert:  Daniel T. replied 5 months ago.

The door lock you can get online from the likes of www.4hotpoint.co.uk

As to the control board to be honest the best way to fix this is from Hotpoint themselfs as the boards are sold blank and have to be programmed up with there laptop as the boards are sold blank and needs to be programmed up im afraid.

Customer: replied 5 months ago.
Ok cheers. Well thanks for your help��
Expert:  Daniel T. replied 5 months ago.

Your very welcome.

Customer: replied 5 months ago.
Hi daniel. Sorry one last Q. I have got a price for door lock and board. £120. Is it worth it or will it go wrong again?Many thanks wayne
Expert:  Daniel T. replied 5 months ago.

Sorry for the delay, Only just come back online.

If you give Indesit a ring they will do it for £110. I know its only £10 cheaper but with them you know its going to be new genunine parts rather then non genuine and second hand parts as some do.

So personally i would do the Indesit deal.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.