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Kelly
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 20411
Experience:  Technician with over 30 years of experience.
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My AEG integrated microwave is not heating food. It was

Resolved Question:

Hi,
My AEG integrated microwave is not heating food. It was working perfectly well today, but now suddenly fails to heat. The light and timer work. What is your advice?
Submitted: 5 months ago.
Category: Appliance
Expert:  Kelly replied 5 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 5 months ago.

Does it sound the same as it has when it was working or does it make any strange noises or run with no noise as the timer counts down?

Customer: replied 5 months ago.
It does sound the same. And the timer runs as normal. The model is: AEG MC2664E-M. Please help, I need my dinner...
Expert:  Kelly replied 5 months ago.

If it sounds the same and is not heating at all, the magnetron has failed. This is not something you will be able to fix tonight. This is also a high voltage repair, it can be dangerous to complete. Are you familiar with electricity and comfortable with that?

Customer: replied 5 months ago.
I am aware that this was a possible cause. How long would it take for a professional to fix this? Or should I talk to the vendor (***** *****) or the manufacturer?
Expert:  Kelly replied 5 months ago.

Usually, the part takes about a week to get, so if you can get someone out right away, you will be down for about 10-12 days. You may want to invest in a small counter top model for the time it is down, they are pretty inexpensive if you get a very basic, low end model.

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 20411
Experience: Technician with over 30 years of experience.
Kelly and other Appliance Specialists are ready to help you
Customer: replied 5 months ago.
Ok. Duly noted. Thank you for your assistance. I guess I will have to survive without it for a while.
Expert:  Kelly replied 5 months ago.

Absolutely my pleasure, thank you!

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