I have to admit reading the manual does make you more confused than before you start, and this model has far more functions to confuse the average person.
What happens when you turn the main oven on, eg press the main oven button set the temp, then press the grill button and set the temp, does the main oven go off?
Hi Patricia, thank you for clarifying. I assume normally with the grill not in use the bottom oven heats up normally, and if already hot when you turn the grill on the bottom oven light stays on, its just that it no longer maintains its temperature?
You are correct both top and bottom ovens should be able to function at the same time.
For example you turn on the oven selecting the icon for the bottom oven, set the programme eg manual then press the start button, the oven then starts and heats up, if during cooking with the bottom oven you want to then turn on the grill in the top oven as well then you should be able to press the top oven icon at which point it should let you set the program to the grill function and set the temp for the top oven.
If should not force you to switch the bottom oven off, if it does, then there is a fault in the control board.
If you would like me to recommend someone to come out and inspect the control board for you, please advise me of your postcode and I can recommend someone in your area.
Sorry for the delay in responding, alot of the repair centres are closed for the night.
In the first instance I would try ASD on 01253 205598 (they are only 7 miles from you), please let me know if they are unable to come out and I will find another local firm.
Hi Patricia, from what you have described it sounds like a fault (not user error), as you are press the exact buttons I would expect to allow both top and bottom ovens to function at the same time.
I have spoken to ASD just now, and allthough the oven was purchased from B&Q, they will come out to you, but there is a call out charge of £55. This is the going rate, and think your going to struggle to find a better offer, to show you how the oven works. Should it turn out there is a fault (which is what I suspect), the upside is as part of that call out, they will perform the diagnostics required to find the faulty component and give you a quote for its repair.
If you want to take up ASD on their offer to attend, please give them a call on 01253 205598