Hi Im sorry to hear that.
If there isn't enough weight in the machine that would be one reason.
But may I have the full model # of your washer and the approximate age?
Also, does it spin other items well?
Thank you for that information.
The problem is just a weight issue, there is a scale in this machine and it wont work well unless you add more to the machine with your bath mats;-)
There maybe a scale problem that would require service but for now it sounds like just too light a load;-)
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
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Thank you and have a great day!