How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 14827
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

I HAVE A Samsung fridge freezer model number RS21FCSU. THE

Resolved Question:

I HAVE A Samsung fridge freezer model number RS21FCSU. THE TEMP FOR THE FRIDGE SIDE IS FLASHING 5 and the fridge is not cool can you help me or am better getting someone in to fix it.
Thanks
Submitted: 1 month ago.
Category: Appliance
Expert:  Daniel T. replied 1 month ago.

Hi

If the fridge section isnt getting cold as it should then its more then likely too much ice on the fridge evaporator and fan stopping the air flow.

What you can try before getting someone in is a full defrost. Turn the appliance off for 24 hours and leave the fridge door open. This will allow the ice in there to melt away.

After 24 hours turn it back on and fingers crossed this sorts the fault from there.

But if you find in say 3 weeks time it does the same again then theres a fault on the auto defrost side so you need to either check the defrost heater and defrost sensors out and see if faulty or get an engineer in.

But fingers crossed the defrost sorts it.

Regards

Customer: replied 1 month ago.
Have I got to defrost the freezer side too.
Expert:  Daniel T. replied 1 month ago.

Im afraid so as its one unit so if the fridge goes off the freezer will as well.

Unless you are handy at diy repairs and in this case empty the fridge and turn it off.

Then you need to remove the plastic back panel in the bottom half of the fridge.

Behind there you will see the evaporator. Melt all the ice on there with a hair dryer and also make sure all the ice is clear from the fan as well.

Then see how it goes from there. But it is a bit of a strip down doing it that way.

Customer: replied 1 month ago.
Ok thanks will defrost. Lol
Expert:  Daniel T. replied 1 month ago.

No worries. If you need anymore info just get back to me.

If you could also remember to rate the answer that would be great.

Many thanks

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 14827
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.