How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15970
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Type Your Appliance Question Here...
Daniel is online now

We turned our dishwasher (SGS5342GB/17) off mid-programme

Resolved Question:

We turned our dishwasher (SGS5342GB/17) off mid-programme this morning and now, when switched back on, there's just the sound of a pump(?) whirring but nothing else happens. I tried pressing the two reset buttons and the programme timer returns to zero and the water in the machine is pumped out. Restarting the machine, it starts to let water in before stopping again with the whirring noise. Help please!
Submitted: 9 months ago.
Category: Appliance
Expert:  Daniel replied 9 months ago.


If you open the door do you still hear the whirring noise?

If you pore a jug of water in there does it drain the water out stright away?


Customer: replied 9 months ago.
HiYes, the whirring noise stops when the door is opened. The water drains out straight away.
Expert:  Daniel replied 9 months ago.

Ok i think you will find this is down to a water leak in the base which has activated the flood switch in there.

What you need to do is pull the dishwasher out and lay it on its back and this will allow the water to drain out from the base. So you will need a towel for that part.

Once the water is out the flood switch will reset itself and this will stop the pump from running all the time.

Then retry it and fingers crossed this is just a one off that caused it.
But if it does it again then theres a leak under there which you need to find and fix. For this you need to remove both side panels and then you can see the workings under there and check for any loose hoses.

Try that and see how it goes from there and let me know.

Customer: replied 9 months ago.
Thanks Daniel, I'll give that a go tomorrow. Fingers crossed.
Expert:  Daniel replied 9 months ago.

No worries, Just get back to me if you need anymore help.

Daniel and other Appliance Specialists are ready to help you

Related Appliance Questions