Hi Susan, it sounds like you have a thermostat which is dual purpose, one side to manage defrost and the other coolant.
With the appliance above desired temp, one should be open circuit and the other closed circuit.
I hope that helps clarify the situation.
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Just wanted to follow up to see how your getting, did the engineer resolve the issue yesterday?
I havent heard back from you in a while, do you still require assistance?
Good morning Susann, I havent heard from you in the last couple of days do you still require assistance?