Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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Is there any heavy frost on the rear wall INSIDE the freezer section?
yes one moment while I write my response
Thank you for that information. What you need to do is defrost the entire unit with the doors open for 24 hours.
There is only one device in this unit which cools the fridge and the freezer.
Once defrosted completely, you can wipe up any excess water and re start the unit. It shoudl run normally for a while and the issue may be solved;-)
But if the problem returns, you can always reply to me for further instructions as you may have problem with the servo fridge cooling door inside between the freezer and the fridge.
The best thing to do is unplug this one to do the 24 hour defrost, that way it also give the circuit board inside a chance to fully reset to factory condition;-)
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Thank you and have a great Sunday!
You are very welcome Jill.
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