Appliance Repair Questions? Ask a Technician for Answers ASAP
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You have a plugged defrost drain. This is very common but easily corrected. Please allow me just a few minutes to prepare some information for you, thank you!
There is a drain that allows the defrost water to flow to the condensate pan for evaporation. If that drain gets plugged, either with food debris or ice, it will cause the defrost water to go elsewhere, like into the refrigerator and collect at the lowest point. The easiest way to solve this issue is to unplug the refrigerator and open the doors for 24 hours. Since the drain runs in the cabinet walls, it takes this amount of time to thaw. Once it is thawed, you should have no more water collecting below the vegetable area!
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