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Kelly
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 19135
Experience:  Technician with over 30 years of experience.
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I'v got a problem with my Siemens KG36VVW30G Fridge Freezer.

Customer Question

Hi, I'v got a problem with my Siemens KG36VVW30G Fridge Freezer. Water keeps collecting under the Vegetable box compartment which eventually freezes into large quantities of ice.
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Hello, John! Welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

You have a plugged defrost drain. This is very common but easily corrected. Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 1 month ago.

There is a drain that allows the defrost water to flow to the condensate pan for evaporation. If that drain gets plugged, either with food debris or ice, it will cause the defrost water to go elsewhere, like into the refrigerator and collect at the lowest point. The easiest way to solve this issue is to unplug the refrigerator and open the doors for 24 hours. Since the drain runs in the cabinet walls, it takes this amount of time to thaw. Once it is thawed, you should have no more water collecting below the vegetable area!

Thank you, John!

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

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