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JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 1386
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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Creda (Hotpoint) Dual fuel (Gas hob, electric ovens)

Customer Question

Creda (Hotpoint) Dual fuel (Gas hob, electric ovens) CH60DPCF trips the house RCD when the ovens are used. Normally happens when the ovens get up to temperature, but has occurred as soon as switched on. Seems to affect both ovens either together or independently, not tripping fuses only RCD. Any clues?
Submitted: 9 months ago.
Category: Appliance
Expert:  JamesI replied 9 months ago.

Good morning my name is ***** ***** I will assist with your query today

Expert:  JamesI replied 9 months ago.

The tripping of an RCD suggests an earth leakage fault, the most common item to fail and cause this fault would be the element followed by the thermostat.

As to why its happening on both ovens I am not sure, is the fault defiantly been present when each oven has been used by itself, as it may just be one of the elements has failed but caused an issue when both ovens where running?

Customer: replied 9 months ago.
definitely trips on both independently. Unlikely both elements and/or thermostats have failed at the same time which suggests a fault elsewhere.
Expert:  JamesI replied 9 months ago.

Yes I would agree with that, in that case its likely to be the PCB, as thats the only common component, as all the NTC's are all separate as well.

The challenge is this type of fault can only be proven in absence of fault, so you could change a part it work for an hour then the fault show itself.

My suggestion would be to take out a repair and protect plan, this will ensure that if the fault isnt fixed on the first visit they will return and fix it as often as need be within the first year, the cost is normally around £170 with D&G.

Should you prefer me to recommend a local engineer to attend please provide your postcode.

Regards

James

Expert:  JamesI replied 9 months ago.

Good afternoon, I havent heard from you recently, do you require any further assistance?

Regards

James