Good morning, the fault sounds like you have a faulty pump.
The pump which sits behind the filter shouldnt click, it should be "free moving", most likely something has got past the filter and damaged the pump, which is the scraping noise you can hear.
Unfortunately this type of issue is a hardware fault, and as such can only be resolved by arranging for its replacement, if you would like me to recommend someone in the area who can replace this for you, please provide your postcode.
Hi, I havent heard back from you, if you have everything you need, please rate the service received so I can close the case.
Should you need any further assistance please advise how I can assist you further.
Glad you have resolved your query, so I may close the case please rate the service received.
I havent heard back, please rate the service received so I may close the query this end.