Hi Tracey, my name is ***** ***** will assist with your query today.
First if you set the oven to grill does it work (heat up), with the fan oven turned on does the fan and light come on, or do you just hear a clicking noise and no fan or light?
With the fan oven selected (6 o'clock on the dial) does the display still show "PRE", secondly when you set the temp to zero does the clicking noise stop, what is shown on the display (text and icons) when the temp is set to 0, and does anything change when set to 160?
Hi Tracey, I havent heard back from you, if you have everything you need, please rate the service received using the star rating, so I can close the case.
Should you need any further assistance please advise how I can assist you further.